Virtual Care
Virtual Care

Virtual Care for Kids

Seeing your pediatrician from home is as easy as 1-2-3!

When the world feels upside down, we’ll make sure your child’s healthcare is right side up with Virtual Care for Kids from Children’s Hospital New Orleans. Whether your virtual care visit is scheduled or urgent, our video visits will ensure your family's healthcare doesn’t skip a beat.

Our secure, easy-to-use video technology connects you to our pediatricians and specialists from the comfort and safety of home via phone, computer or tablet.

Children’s Hospital is open and continuing to provide expert care for kids during this uncertain time. Should your child need to be seen in person for anything urgent or emergent, we are here and ready to serve your family.

Already scheduled for a virtual care visit?

Virtual Care is now available for psychological evaluations due to
the COVID-19 outbreak.

Virtual Care for Kids is offered for:

  • General pediatrics for both check-ups and sick care
  • 24/7 on demand urgent care
  • Specialty care in 30+ specialties (appointment only)
  • Pediatric mental and behavioral health services (appointment only)

How does it work?

To see a primary care physician on demand:

Phone Icon Step 1: Call us at 504.837.7760

Zoom App Icon BEFORE YOUR VISIT: download the ZOOM Cloud Meeting app. Your virtual care visit will be through this secure video conferencing app. Download for free:

Apple App Store Google Play

Chart Icon

LCMC Health Patient Portal

To schedule your virtual care appointment with your provider, please call their office directly.
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FAQs

Who can use Virtual Care for Kids?

Any parent or caregiver who is located in Louisiana can use our virtual care for minor conditions that come up.

If your child is seeing a specialist, it will be up to your provider to decide if virtual care is a good option.

What conditions can be treated through virtual care?

Please Note: Although the condition may be listed below, the provider may ask to see you in person if they are not able to help you to the best of their abilities through the virtual visit.

  • Allergies
  • Allergic reactions
  • Asthma attack
  • Burn
  • Constipation
  • Diarrhea
  • Dog bite
  • Head injury
  • Insect bite
  • Pink eye
  • Rash
  • Sinus infections
  • Other common concerns

When are virtual care visits available?

Monday-Friday 7 am- 10 pm | Saturday and Sunday 10 am- 6 pm

What are the technology requirements for virtual care?

You must have:

  • A mobile phone, tablet or laptop with iOS or Android operating system
  • A front facing camera
  • The Zoom app installed on your device. The Zoom app is available in the App Store (iphone) and Google Play Store (Android)
  • Connection to WiFi for the best quality experience

How much do virtual care visits cost?

We bill to Medicaid or your private insurance, so the cost of the service depends on your individual coverage. Usually, this amount is less than an in-person visit.

What are the benefits of virtual care?

  • For minor problems or routine checkups, patients and families will not have to go to a facility to meet with their provider.
  • The Virtual Care program allows parents to connect with a provider instantly, rather than going to an urgent care in the evening or late at night.
  • Refill prescriptions quickly.
  • Limit time away from school by using the school-based virtual care.
  • Streamlined consultation services allow primary care physicians to get advice from specialists directly or by allowing the patient to connect with the specialist remotely.

Are videos recorded?

We do not record videos. There may be instances where the provider may ask for a photo of an affected area in order to get a clearer view. These photos are completely confidential and are uploaded to the secure electronic health record. We will never display, share, or copy these photos.

School-Based Virtual Care

Accidents can happen anywhere, including at school. Our School-Based Virtual Care brings the same quality care of our virtual visits to your child’s school. If your child becomes sick with a common or mild condition, the school resource will facilitate a virtual care visit on the spot.

Learn more