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Patient & Family Experience

What is Patient and Family-Centered Care?

Welcome to Children’s Hospital New Orleans and thank you for entrusting your child’s care to us. We look forward to providing the highest quality patient-centered medical care. Here at Children’s Hospital the patient/family experience is an integral part of our care and we encourage you to give us your input.

An approach to providing healthcare services that encourage the health and well-being of children and young adults through a respectful partnership between healthcare providers, patients, and families.

This partnership empowers patients and families by including them in:

  • Decision-making
  • Providing education
  • Participating in patient care
  • Encouraging questions

The patient experience

It is the goal of Children’s Hospital to create a welcoming, healing, caring, safe and professional environment for our patients, families, visitors and employees. Our Patient Experience representative is available to assist our patients, families and visitors with anything from quality of care, communication and quality of interaction to directions. If you have any concerns or need any assistance, please contact the Patient Experience office at 504.896.3073 or email

Billing & insurance

From billing and insurance to financial assistance, Children’s Hospital has your back. You can also request a copy of your child's medical records or gain access to your LCMC Health Patient Portal. For questions, be sure to check out our informational pages.