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Billing & Insurance

Paying your bills is easier than ever

Through your Patient Portal (MyChart) account we offer a simple, clear, and convenient payment experience. It’s easier than ever to view and manage your medical bills digitally using a mobile device or computer.

  • All your bills in one place
    View bills for recent hospital stays and physician visits, track updates to your account, and access your billing and payment history on-demand.
  • Modern bill reminders
    Never miss a payment with text message and email notifications
  • More ways to pay
    Securely pay bills via credit/debit card, electronic check payment (ACH), Apple Pay, or Google Pay as well as on your own terms with customizable payment plans

Access your bills, make payments, and more by logging in to your LCMC Health Patient Portal (MyChart). If you do not have a portal account, register today to access the many benefits of the portal!

If you have questions about your bill, you can get help by getting in touch with our customer service team by calling 504.702.4862 or emailing LCMC Health customer service at LCMC-CustomerService@LCMCHealth.org.

Frequently asked questions

See below for answers to common questions related to billing at LCMC Health.

How do I access my account in your billing system?

Patients with Patient Portal (MyChart) accounts, will continue to access and pay their bills through the portal.

Patients without Patient Portal (MyChart) accounts will access their bills, make payments, and more by following the instructions on their paper statement.

I do not see a recent visit reflected in the billing system; when will my bill be ready?

Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. You will be alerted when your bill is ready via notifications from your Patient Portal (MyChart) account, text message, and/or email, depending on your notification preferences.

How do I pay my bill?

LCMC Health gives you several ways to pay bills, including:

  • Accessing your Patient Portal account.
  • Clicking the link displayed in text messages and/or email notifications and following the payment instructions.
Which payment methods do you accept?

LCMC Health accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.

What if I am unable to pay the total outstanding balance all at once?

LCMC Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier.

  • Set up a custom payment planbyselecting the payment frequency, duration, and date of the first payment.
  • Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our customer service team at 504.702.4862.

How do you keep my personal and payment information safe?

It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry-standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. LCMC Health and agents acting on our behalf will never share your personal information with anybody else.

Balance Billing Disclosure Act

New Disclosure Requirements Effective August 1, 2017

Effective August 1, 2017, Louisiana Law states that all patients, when registering for services in a hospital or clinic, must be given and sign a new disclosure form – specifically the ACT 306/HB435 Regulatory Advisory. As a patient, you are being asked to review and sign this new disclosure form. This new form advises that you may receive a medical procedure or professional care from a physician or healthcare professional that will not be part of your hospital bill, and there is potential that these services may not be covered by your health insurance provider. As a result, you may be responsible for payment for all or part of these services. You are encouraged to contact your health plan to determine whether these independent physicians or healthcare professionals are covered by your health insurance.

Cost of Care

LCMC Health is committed to helping patients understand and prepare for the cost of their care. LCMC Health provides a list of charges for services provided at our facilities; however, a patient’s out-of-pocket responsibility for these charges will vary, depending on their insurance coverage and benefit plan. We understand that it is confusing for a patient to navigate through the many factors involved in their final cost. Please contact our Financial Assistance staff at 504.702.4862 with any questions about a future service or a bill you have received.

Download the List of Charges

The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted, but are subject to change.

If You Have Commercial Insurance:

  • Contact your insurance company to understand all of the factors affecting your financial responsibility.
  • Numerous factors, such as type of plan, co-pay, co-insurance, deductible, out-of-pocket maximums, provider network and other limitations, will affect your financial responsibility to a hospital.
  • The prices reflected on this site do not include charges for the physician or other professional fees, such as pharmacy, diagnostic imaging or lab work.
  • The prices reflected on this site do not include any negotiated discounts between your insurance company and the hospital.

Accepted Insurances

We accept most major insurances, including but not limited to:

  • Aetna
  • American Lifecare
  • Beechstreet
  • Blue Cross/Blue Shield
  • Cigna
  • Coventry
  • First Health
  • GEHA
  • Gilsbar
  • Medicaid/CCNs
  • New Orleans Choice
  • Office of Group Benefits
  • PHCS
  • PPO Plus
  • Tricare
  • United

If You Have Medicare:

  • Medicare has many different parts, and not everyone has the same type of Medicare coverage. Medicare will pay for many of your healthcare expenses but not all of them.
  • Special rules apply if you have employer group health insurance coverage through your job or a spouse’s job.
  • If you have a supplemental health insurance policy, it may cover some costs that Medicare does not cover.
  • The best way to be sure of what your Medicare plan covers is to call 1-800-MEDICARE, or visit the website at www.mymedicare.gov.

If You Have Medicaid:

  • Contact your local Medicaid office at 1.888.544.7996, or visit the Louisiana Department of Health to determine all the factors affecting your financial responsibility.
  • Generally, Medicaid recipients are not responsible for any portion of the bill.

If You Are Uninsured:

  • Please contact our Financial Assistance Department at 504.702.4862 and ask about our payment policies.
  • As required by the Affordable Care Act (ACA), hospitals have a written financial assistance policy that includes eligibility criteria, the basis for calculating charges and the method for applying for financial assistance.
  • Contact our Financial Assistance Department at 504.702.4862 to determine if you meet the criteria for financial assistance.

Financial Assistance Policy
English | Spanish | Vietnamese

Plain Language Summary of Financial Assistance Policy
English | Spanish | Vietnamese

Financial Assistance Application & Document List
English | Spanish | Vietnamese

Price transparency

The cost provided is a patient self-pay/cash price ESTIMATE for shoppable services only. This cost does not guarantee the final price for services. Unless specifically listed, the cost estimated does not include clinic or individual physician charges (i.e., radiology, anesthesiology, pathology, emergency medicine, or attending/consulting providers.) Your final price may be higher or lower than the estimated cost.

Looking for more information about the cost of care at LCMC Health? Use our Care Price Estimate Calculator.

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the machine-readable files on behalf of LCMC Health Employee Health Plan. Access the machine-readable files here.