Our Commitment to Diverse Populations

Non-discrimination

West Jefferson Medical Center is committed to meeting the needs of the diverse population that we serve. We do not discriminate on the basis of race, creed, color, national origin, religion, age, sex, sexual orientation, disability or handicap in any of our activities or operations.young girl being examined by doctor with mother

Language accommodations for diverse populiations

In order to better accommodate our diverse community, we provide the following services, free of charge, to persons with disabilities:

  • Qualified sign language interpreters
  • Written information in other format

In order to accommodate patients and families who prefer to communicate in a language other than English, we also provide the following free language services:

  • Qualified interpreters
  • Information translated into languages other than English

If you need these services, please contact the Manager of our Social Services Department at 504.349.1134.

Complaints & grievances

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:


Children’s Hospital Director of Patient Experience
200 Henry Clay Avenue
New Orleans, LA 70118
Phone: 504.896.3073
Email: CHComplaints@LCMCHealth.org

Woman translating in sign languageYou can file a grievance in person, by mail or email. If you need help filing a grievance, our Director of Patient Experience is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Website: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 800.868.1019
TDD: 800.537.7697 (TDD)

Translations:

English

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 504.896.9367

Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 504.896.9367.

Français

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 504.896.9367.

Tiếng Việt

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 504.896.9367.

繁體中文

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 504.896.9367。

العربية

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم (405) 698-7639

Kreyòl Ayisyen

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 504.896.9367.

Deutsch

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 504.896.9367.

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 504.896.9367.

Português

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 504.896.9367.

한국어

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 504.896.9367 번으로 전화해 주십시오.

Italiano

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 504.896.9367.

اُردُو

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں (405) 698-7639

日本語

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。504.896.9367 まで、お電話にてご連絡ください。

ພາສາລາວ

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 504.896.9367 .

हिंदी

ध्यान द: यद आप हदी बोलते ह तो आपके िलए मुफ्त म भाषा सहायता सेवाएं उपलब्ध ह। 504.896.9367 पर कॉल कर।