Frequently Asked Questions - Virtual Care

What is Virtual Care?

Virtual Care is a technology that allows patients to have a doctor’s visit through video rather than seeing them in person at the doctor’s office. It’s very similar to FaceTime.

Who can use this service?

Anyone can utilize our Virtual Care program for minor conditions that may arise. A list of those conditions can be found on our web page here.

If you are regularly seeing a specialist, it will be up to your provider to decide if telehealth is a suitable option for your treatment plan. To see our list of participating specialties, click here.

My provider scheduled me for a virtual care visit. What do I do now?

After being scheduled for a video visit, you will receive a calendar invite that contains the link to your video. A representative will call you 48 hours before your appointment to confirm.

If using mobile, please download the Zoom app, which will be used on appointment day.

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For more info, or if you did not receive the invite, visit our Specialty Care page.

How much does it cost?

We bill to Medicaid or your Private Insurance, so the cost of the service is dependent on your individual coverage. Usually, this amount is less than an in person visit.

Are videos recorded?

We do not record videos. There may be instances where the provider may ask for a photo of an affected area in order to get a clearer view. These photos are completely confidential and are uploaded to the secure electronic health record. We will never display, share, or copy these photos.