Hurricane Ida Team Member Updates

Hurricane Ida Recovery Update #4
September 4, 2021 | 4:45 pm

This morning, Children's Hospital successfully transitioned from Code Grey lockdown status to limited operations. Thank you to our activated Team A and Team B staff and providers who have worked tirelessly over the last week. During Limited Operations, we will continue to provide inpatient and emergency services, in addition to urgent and emergent surgeries and treatments. We also look forward to resuming some outpatient services next week. Entry points into the hospital remain limited to the Skybridge and Emergency Department entrances, and previous visitor guidelines have resumed.

Outpatient Operations Update

As a reminder, Children's Hospital has resumed Virtual Care, operating 9 am - 5 pm daily. On Tuesday, September 7, clinic operations will resume with limited operations at our Slidell, Northshore, Baton Rouge, and Lafayette clinics. The main campus ACC clinic will also be opening Tuesday with limited operations. COVID-19 testing for patients is currently available in the Children's Hospital Emergency Department.

Food Service Update on Main Campus

As we transition to limited operations, Children's Hospital will continue to provide complimentary meals to team members who are working in the hospital. Breakfast is served 6:30 - 9:30 am, lunch from 11 am - 2 pm and dinner from 5:30 pm - 8 pm. Team members working overnight should pick up their meal before 8 pm from the café.

Support for Team Members:

Shower Trailers:we now have two mobile shower trailers, including 9 private shower rooms, available on campus for all team members to shower before or after your shift. The shower trailers are located on our State Street campus, and are available for use daily between the hours of 8 am and 6 pm.

Please click here to see a map with shower location. Green star on map indicates shower.

Gasoline for healthcare workers: LCMC Health has coordinated with the Retif Oil Chevron station at 3901 Airline Drive to provide fuel for healthcare professionals in the Greater New Orleans area. This is currently being offered to LCMC Health, Ochsner, and Tulane Health staff. Learn more >>

  • LCMC Health employees will pull up to get gas at the Chevron gas station on the Cleary Avenue entrance.
  • Show your employee ID badge - the employee must be present.
  • One vehicle & a limit of 2, 5-gallon gas containers can be filled per badge.
  • The price is the pump rate.
  • Payment is by credit card only.
  • The fuel is first come, first served, and is 87 octane unleaded only.

Additional Resources: We are continuing to identify resources for our team members, including housing, access to laundry, gasoline, childcare, pet care, and more. Please continue to check email and stay in touch with your department leader for more information. Visit the LCMC Health employee recovery resources webpage for more information.

Help a Team Member in Need

If you have anything to offer that may aid a fellow team member who is in need of help or resources, please click here to share what you can offer. This may include things like helping a colleague clean up from storm damage, providing meals, donated supplies, etc. To donate to our Employee Crisis Fund, please click here.

Donate your PTO to a fellow team member in need. Or if you need money to help with recovery, you can cash out your PTO. Typically this is capped at 80 hours but will be waived during Hurricane Ida recovery, as long as a minimum of 40 hours balance is maintained in your PTO bank. View our Human Resources 106 Paid Time Off Policy.

Employees are expected to work as scheduled beginning Tuesday. Please contact your department leader to discuss specifics for next week if you have not already done so.

Hurricane Ida Recovery Update #3
September 3, 2021 | 6:45 pm

Tomorrow morning, our Code Grey lockdown status will be transitioning to Limited Operations at the 7 am shift change. Thank you to our recovery Team B team members who have worked tirelessly over the last 3 days to care for our patients and families. During Limited Operations, we will continue to provide inpatient and emergency services, in addition to urgent and emergent surgeries and treatments. Following the end of lockdown, our previous visitor guidelines will resume.

For Team B staff who are currently working in the hospital, please see details on check out below:

  • Clear personal belongings out of your rooms, and wipe down high touch services. Remove bed linens and dispose of trash so that the rooms are clean.
  • Once you have completed handoff of your work responsibilities, please retrieve your personal belongings and report to the second floor of the Lauricella Pavilion for checkout at your designated station.
  • Team members working tomorrow should complete the check-out process and then clock-in at their normal shift start time.

Power Restoration Update & Use of Campus Buildings

The hospital remains on restored city power. We are still on generator power on our State Street and Calhoun St. campuses. Behavioral Health remains fully operational on backup generators. Our State Street Office Building has generator power, but no air conditioning. We are making plans for those employees who work out of the State Street Office Building who may need alternate touch down spaces next week, and will keep those team members updated.

Outpatient Operations Update

Children's Hospital has resumed Virtual Care, operating 9 am - 5 pm daily. On Tuesday, September 7, clinic operations will resume with limited operations at our Slidell, Northshore, Baton Rouge, and Lafayette clinics. The main campus ACC clinic will also be opening Tuesday with limited operations. We will continue to resume outpatient services as we are able to, based on space, staffing and power.

Our drive through COVID-19 testing will remain closed for the time being, and we will reassess opening the drive through site next week. COVID-19 testing for patients is currently available in the Children's Hospital Emergency Department.

Food Service Update on Main Campus

As we transition to limited operations, Children's Hospital will continue to provide complimentary meals to team members who are working in the hospital. Breakfast is served 6:30 - 9:30 am, lunch from 11 am - 2 pm and dinner from 5:30 pm - 8 pm. Team members working overnight should pick up their meal before 8 pm from the café.

Showers Trailers & Ice Truck Now on Campus

We now have two mobile shower trailers, including 9 private shower rooms, available on campus for all team members to shower before or after your shift. The shower trailers are located on our State Street campus, and are available for use daily between the hours of 8 am and 6 pm.

We ask that you use the showers on a first come, first served basis and please note the following:

  • Please bring your own towel and toiletry items
  • Please be mindful of time and others who may be waiting. Water use should be limited to no more than 15 minutes.
  • Please be sure to take all of your personal items with you when finished

Free bags of ice will also be available for Children's Hospital team members tomorrow, from 8 am - 6 pm, while supplies last. Hospital ID badge is required for pick up.

Please click here to see a map with shower and ice truck locations. Blue star on map indicates ice / Green star on map indicates shower.

Team Member Support

We are continuing to identify resources for our team members, including housing, access to laundry, gasoline, childcare, pet care, and more. Please continue to check email and stay in touch with your department leader for more information. Visit the LCMC Health employee recovery resources webpage for more information.

Help a Team Member in Need

If you have anything to offer that may aid a fellow team member who is in need of help or resources, please click here to share what you can offer. This may include things like helping a colleague clean up from storm damage, providing meals, donated supplies, etc. To donate to our Employee Crisis Fund, please click here.

Donate your PTO to a fellow team member in need. Or if you need money to help with recovery, you can cash out your PTO. Typically this is capped at 80 hours but will be waived during Hurricane Ida recovery, as long as a minimum of 40 hours balance is maintained in your PTO bank. View our Human Resources 106 Paid Time Off Policy.

Employees are expected to work as scheduled beginning Tuesday. Please contact your department leader to discuss specifics for next week if you have not already done so.

Hurricane Ida Recovery Update #2
September 2, 2021 | 6:30 pm

Our recovery Team B continues to provide expert care in the hospital for our patients, families and each other. As a reminder, our Code Grey lockdown period will continue through Saturday morning at 7 am. At that time, we will transition to limited operations status. During limited operations, we will continue to provide inpatient and emergency services, in addition to urgent and emergent surgeries and treatments.

Children's Hospital has also resumed Virtual Care, operating 9 am - 5 pm daily. Our ambulatory team is working hard to reestablish clinic operations based on power and building status. We are currently planning to resume limited clinic operations Tuesday, September 7 at our Slidell, Northshore, Baton Rouge, and Lafayette clinics. The main campus ACC clinic will also be opening Tuesday, September 7, with limited operations.

If you have not been in touch with your department leader about your status and ability to work leading into next week, please get in touch as soon as possible, or contact our Incident Command Center.

Team member support

We are continuing to establish resources for our team members, including housing, access to laundry, gasoline, showers, childcare, pet care, and more. Please continue to check email and stay in touch with your department leader for more information as we work to finalize plans for these important resources.

  • FEMA Federal assistance is available to eligible individuals and families affected by this disaster. Click hereto apply and for more information.
  • UNITED WAY The United Way 211 phone number is available to access United Way’s services. You can alsoclick here to access Disaster Assistance.
  • While DSNAP has not yet been approved for Hurricane Ida, you can pre-register now to get a head start on your application if DSNAP is approved for your parish. Visit http://dcfs.la.gov/preregister for more information.
  • Click here to view existing resources for team members such as our Employee Assistance Programs, Bright Horizons and more.
  • Click here for additional hurricane recovery resources.
  • NOLAReady - Text NOLAREADY to 77295 for recovery resources and updates
    Nola.com - Text 'ida' to 504.294.3882 for updates on all things recovery in New Orleans
  • What's open? Gas, groceries & more: Visit Nola.com & WWL for lists of businesses in the greater New Orleans area who are open.
  • Visit the LCMC Health employee recovery resources webpage
  • Fidelity Investments - you may have access to certain loan and withdrawal option in your workplace savings plan. Learn more >>

Help a Team Member in Need

If you have anything to offer that may aid a fellow team member who is in need of help or resources, please click here to share what you can offer. This may include things like helping a colleague clean up from storm damage, providing meals, donated supplies, etc. To donate to our Employee Crisis Fund, please click here.

Donate your PTO to a fellow team member in need. Or if you need money to help with recovery, you can cash out your PTO. Typically this is capped at 80 hours but will be waived during Hurricane Ida recovery, as long as a minimum of 40 hours balance is maintained in your PTO bank. View our Human Resources 106 Paid Time Off Policy.

Ida Recovery Update #1
September 1, 2021 | 5:40 pm

Hospital Operations: Recovery team transition

This morning we successfully transitioned from our Team A – activated team members to our Team B relief. We are incredibly grateful for the hard work and dedication of Team A and were happy to see the smiling faces of our Team B staff and providers who returned to work this morning.

We have entered our second lockdown period which will continue through Saturday morning. As that time, we will transition to weekend staffing.

Here at the hospital, we are continuing to provide expert care for kids. Hospital based services remain open, including our Emergency Department. Emergent and urgent surgical cases and time sensitive treatments are continuing. Operationally, we are focused on assessing our clinics and working to reestablish outpatient care. We will know more about timing in the coming days as we have more information on status of buildings and restoration of power across the area.

We remain focused on caring for you, our team members. We know there are many needs, and are working to establish resources both short term and long term, including housing, access to laundry, showers, childcare, pet care, and more. We will have details to share very soon as we finalize plans for these important resources.

Please see below for immediate resources that are available to you:

FEMA Federal assistance is available to eligible individuals and families affected by this disaster. Click hereto apply and for more information.

UNITED WAY The United Way 211 phone number is available to access United Way’s services. You can alsoclick here to access Disaster Assistance. The United Way works with American Red Cross, FEMA, crisis counselling, etc. for immediate needs.

While DSNAP has not yet been approved for Hurricane Ida, you can pre-register now to get a head start on your application if DSNAP is approved for your parish. Visit http://dcfs.la.gov/preregister for more information.

Click here to view existing resources for team members such as our Employee Assistance Programs, Bright Horizons and more.

Click here for additional hurricane recovery resources.

Click here to share about or donate to our Employee Crisis Fund.

Text message updates
NOLAReady - Text NOLAREADY to 77295 for recovery resources and updates
Nola.com - Text 'ida' to 504.294.3882 for updates on all things recovery in New Orleans

What's open? Gas, groceries & more
List of businesses in the greater New Orleans area who are open. Two great lists - Nola.com & WWL

Hurricane Ida Relief for Children’s Hospital Team Members

We now have a webpage available for team members to share their hurricane relief needs, and also offer ways you are able to help each other. We will work to connect team members with resources as we manage through this recovery period together. Our team will be in touch within 24 hours to help connect you with resources needed, or to help connect you with those who need your help. Click here to visit the page.

Please continue to read your email and visit our website for the latest information. You may also contact our Incident Command Center with any urgent needs, questions or concerns by calling 504.867.4401, emailing ch-incidentcommand@lcmchealth.org or texting 504-608-4357.

We are here for you, and will get through this difficult time together. You continue to amaze us with your resilience, and unwavering commitment to patient care!

Ida Relief Update #5
August 31, 2021 | 2:25 pm

Hospital Operations: Lockdown remains in effect

Code Grey Level III Notice Event

As communicated this morning by LCMC Health, we will be transitioning from our currently activated lockdown Team A to a relief Team B, with our transition occurring at 7 am Wednesday morning, September 1. Team B will stay on lockdown at the hospital for the next 3-day shift, as we continue to care for patients and families.

This is to ensure that we have specific expertise always on site, and to ensure the security of our campus as we are not open to the public at this time. We are working toward a return to more normal operations and plan to end lockdown Saturday morning with normal weekend shift work beginning at that time.

If you have not yet made contact with your supervisor or communicated your status with our command center, we need you to please do so as soon as possible.As a reminder, ourCommand Center can be reached by calling 504.867.4401 or by emailing ch-incidentcommand@lcmchealth.org. If you are unable to call or email, please try texting 504.608.4357 with your status.

Hospital based services remain open, including our Emergency Department. Emergent and urgent surgical cases and time sensitive treatments are continuing. We are assessing main campus and satellite clinics and hope to resume clinic activity next week, as able.

While we work toward a return to normal operations, taking care of our team members will be a primary focus. We will work hard to stand in the gap for you, so that you can continue to stand in the gap for Louisiana's children. We know many of our team members are facing challenges including damaged homes, childcare needs, and many other factors. Please know we are here to support you and will work hard to identify resources to help you. Our leadership is working to identify temporary housing, shower, laundry, childcare and other solutions and will have more information to share with team members soon.

Please see below for immediate resources that are available to you:

FEMA Federal assistance is available to eligible individuals and families affected by this disaster. Click hereto apply and for more information.

UNITED WAY The United Way 211 phone number is available to access United Way’s services. You can alsoclick here to access Disaster Assistance. The United Way works with American Red Cross, FEMA, crisis counselling, etc. for immediate needs.

While DSNAP has not yet been approved for Hurricane Ida, you can pre-register now to get a head start on your application if DSNAP is approved for your parish. Visit http://dcfs.la.gov/preregister for more information.

Click here to view existing resources for team members such as our Employee Assistance Programs, Bright Horizons and more.

Hurricane Ida Relief for Children’s Hospital Team Members

We now have a webpage available for team members to share their hurricane relief needs, and also offer ways you are able to help each other. We will work to connect team members with resources as we manage through this recovery period together. Our team will be in touch within 24 hours to help connect you with resources needed, or to help connect you with those who need your help. Click here to visit the page.

Pleaseclick here to reference details on our Essential Recovery Team process and other important details, as outlined by LCMC Health in this morning’s email update.

Thank you for your continued commitment and strength. We are here for you, and will get through this difficult time together. Thank you for being there for the kids across our community who need
Click here to read the latest update from LCMC Health.
August 30, 2021 | 8:25 am
Hospital Operations: Lockdown remains in effect
Code Grey Level III Notice Event

Children's Hospital remains on lockdown as we begin to assess the impact of Hurricane Ida across the Greater New Orleans area this morning. That means no one should enter or leave the building until we lift the lockdown status. Look for more information around Noon today about when we expect lockdown to be lifted, and recovery teams to report to work. This will include both Team B and Team C.

As we begin to plan our recovery from Hurricane Ida, we hope everyone who sheltered locally made it safely through the storm. For those team members who were not assigned to work during the hurricane and are part of the hospital's Essential Recovery Team, we need to make sure we are ready to relieve our coworkers who have been caring for our patients tirelessly through the storm.

As a reminder, our Employee Hurricane Handbook outlines that team members should be prepared to report to work within 24 hours of us notifying them that the lockdown is being lifted. We know this may be difficult due to the severity of the hurricane and the widespread damages it has caused.

To help us plan to take care of our patients, we first need to take care of you.

  • Please reach out to your leader today to advise her/him if you are currently residing locally, or if you are in a neighboring city or state.
  • Let your leader know how long you expect it will take you to return to the hospital to work from your current location once the roads are open.
  • Most importantly, let your leader know if you have any losses from the storm as we may have resources we can provide for you.

Please contact your leader today, Monday, August 30, as we need to plan to help relieve our staff and assist with helping everyone recover from this storm. If you have trouble reaching your leader, we ask that you please contact our Incident Command Center to update us on your status.

Our Command Center can be reached by calling 504.867.4401 or by emailing ch-incidentcommand@lcmchealth.org. If you are unable to call or email, please try texting 504.608.4357 with your status.

Please continue to check email regularly (and as able) for hospital updates, and continue to stay safe. We also ask that you share hospital updates with each other however you are in touch. We realize not everyone has internet access at this time, so communication will be a challenge. We are appreciative of your continued commitment to serve our patients and families, now more than ever. It will be a long road ahead, but we will get through this together with resilience and the support of each other.