Patient Experience

Welcome to Children’s Hospital New Orleans and thank you for entrusting your child’s care to us. We look forward to providing the highest quality patient-centered medical care. Here at Children’s Hospital the patient/family experience is an integral part of our care and we encourage you to give us your input.  

CARE IS Children’s Hospital’s Service Standards of Excellence. CARE IS is a commitment by all of us at Children’s Hospital to interact with each other, our patients and their families with respect, integrity and compassion. All employees are expected to practice CARE IS with everyone in every interaction.  

C: Compassion/Communication

A: Positive Attitude

R: Respect

E: Etiquette/Professionalism


S: Supportiveness

It is the goal of Children’s Hospital to create a welcoming, healing, caring, safe and professional environment for our patients, families, visitors and employees. The Patient Experience representative is available to assist our patients, families and visitors with anything from quality of care, communication, quality of interaction to directions, just to name a few.   If you have any concerns or need any assistance please contact the Patient Experience office at 504-896-3073.

CLICK HERE to download our Patient Handbook. 

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